Technical Support
CloudLIMS provides complimentary technical support, 24x5, via email, live chat, and phone. We provide online training and a configured product at no extra cost. Prompt technical support helps you get speedy answers to your questions and immediate resolution of the reported issues.
Automatic Backups
We and our cloud service provider take regular backup of your data automatically on multiple servers located at disparate geographical locations. In the face of an infrastructure breakdown or natural calamity, data loss can be minimized by restoring the data seamlessly.
Legacy Data Migration
We help you migrate complex legacy data from your existing data management system to CloudLIMS without compromising data quality, thereby saving time, resources, and efforts. This enables you to get started quickly, without losing data, and achieve operational efficiency from the very first day with CloudLIMS.
Product Upgrade
CloudLIMS guarantees that you always have the most current version of the product. Whenever new features are released, all the customers’ versions are automatically upgraded to the latest version at no additional charge. Unlike traditional LIMS software, there is no need to download or install the updates or patches.
Instrument Integration
CloudLIMS integrates with analytical instruments, enabling you to import test results directly and automatically to the product. The integration service eliminates the need for manual entry of test results data, thereby saving time and resources, reducing turnaround times, and eliminating transcription errors.
Secure Data Access
CloudLIMS hosts your data on a highly secure cloud server. Built-in firewalls, encrypted data storage and transmission using Advanced Encryption Standard (AES) 256 provides you secure access to your laboratory data anytime anywhere.
