Complimentary Services

Our implementation experts configure your CloudLIMS instance to match exactly how your lab operates. This includes setting up your sample processing workflows, storage configurations, test types and analytes, formulas for calculations, sample attributes, user controls, portal setup and multi-level result review and approval workflows. 

CloudLIMS seamlessly integrates with laboratory instruments ranging from simple to highly complex systems using CSV/XLS file-based imports. It automatically maps file headers to the appropriate fields and imports analytical data without manual intervention. This automated data transfer eliminates manual data entry, reduces transcription errors, and streamlines laboratory workflows.

Configure your Certificates of Analysis (CoAs) or test report templates to your exact specifications, using our built-in report designer to match your preferred layout, branding, and result presentation — so your lab delivers professional, client-ready reports from day one.

Switching to CloudLIMS doesn’t mean starting from scratch. Our team helps migrate your existing data from legacy systems with care, so you retain full visibility into your lab’s history and can hit the ground running from day one.

CloudLIMS includes a comprehensive, built-in Quality Management System (QMS) at no additional cost. Your subscription includes automated QA/QC workflows, staff training and competency tracking module, equipment maintenance & calibration tracking and scheduling, document and SOP control with full version history, complete sample traceability with audit trails, and role-based access controls to protect sensitive health information. We also provide ready-to-use IQ/OQ validation documentation, so your lab stays audit-ready without any extra investment.

CloudLIMS helps laboratories meet leading industry standards and regulatory requirements at no additional cost. Our platform supports compliance with ISO 15189, HIPAA, and CLIA for clinical diagnostics, ISBER Best Practices and ISO 20387 for biorepositories, ICH-GCP and 21 CFR Part 11 for clinical research, and ISO/IEC 17025 and GLP for analytical testing laboratories, including environmental, food and beverage, and material testing labs, as well as other applicable regulations and industry standards. With configurable workflows, complete audit trails, electronic signatures, role-based access controls, document management, equipment calibration and maintenance scheduling, staff training management, trend analysis, chain of custody, and end-to-end sample traceability, CloudLIMS helps your laboratory stay inspection-ready and maintain data integrity with confidence.

Give patients a seamless, self-service experience with the built-in HIPAA-compliant patient portal. Patients can order tests, track the status of their test requests, and securely access their test reports and invoices as soon as they are available, without any additional setup fees.

Empower your clients with CloudLIMS’ built-in Client Portal. Clients can place test orders, monitor the status of their test requests, and securely access test reports or certificates of analysis, as well as invoices, all at no additional setup cost.

CloudLIMS provides unlimited technical support via email, live chat, and phone, so your team always has fast answers and quick resolutions for lab-critical issues. With over 20 hours of live support coverage Monday through Friday, spanning 24 time zones, help is always available when your team needs it.

Provide hands-on, comprehensive training to get your entire team up and running quickly, with no limit on the number of participants. Your team also gets full access to recorded training sessions, product tutorials, and a detailed user manual for ongoing reference and to onboard new team members at any time.

You always run the latest version of CloudLIMS. As soon as new features are released, your CloudLIMS environment is automatically upgraded — no downloads, no installations, no extra charges.

Your data is automatically backed up, protecting it against infrastructure failures and natural disasters. Secure cloud storage is also included with your subscription, giving your team secure, anytime, anywhere access to your data.