No Upfront Cost Services

Product Training

We offer comprehensive online training to facilitate the quick onboarding of our customers. The training is intended to maximize administrator and end-user capabilities by providing in-depth knowledge to lab users, enabling them to leverage the full capabilities of the product, tailor it when required, and accomplish their day-to-day responsibilities with ease.

What is Included?

We are committed to providing professional, unparalleled training to help you get the most value from CloudLIMS. There is no limit to the number of participants in each training session. The training is provided by our highly skilled product team. The complimentary training includes:

• • Training resources that include recorded training videos, product tutorials, and a comprehensive user manual. The user manual is accessible to customers from the application. You can access the training resources, 24×7, at your convenience and can share them with new members joining your team. Our training resources are highly effective for giving you a head start and for assisting you with your day-to-day responsibilities. Furthermore, our training resources enable you to self-train at your own pace and convenience.
  • Fully interactive training to help your team go live during the onboarding process.
  • Transparency and efficiency in managing chain of custody for samples and testing workflow
  • Free automatic recording of all interactive training to share with your team.

After certain hours of complimentary training, charges are applicable for additional training. The charges applicable are in the table below.

Report Templates

We can configure Certificates of Analysis (CoA) or report templates at no additional charge. Our team can also deploy multiple templates in custom layouts per your preference, enabling you to meet diverse reporting requirements per your client and statutory needs.

What is Included?

• Any 1 report template of your choice. Please provide us with an example test report or CoA that depicts the exact position of the elements (for example, images, logos, signatures, barcodes, result tables, and charts) you would like to see on the report. It would help us configure and deploy the report template in your preferred layout, saving time.
• After we deliver 1 report template to you, charges are applicable for any iterations or revisions requested for the template and for configuring a new template. The charges applicable are mentioned in the table below.

Examples of Certificates of Analysis (CoA) or Report Templates

Product Upgrades

CloudLIMS guarantees that you always have the most current version of the product. Whenever new features are released, all the customers’ versions are automatically upgraded to the latest version at no additional charge. Unlike traditional LIMS software, there is no need to download or install the updates or patches.

Exclusions

New Feature Implementation

We are happy to work with you to deliver the exact custom features you need to better support your lab workflows. A new custom feature development involves requirement gathering, code construction, testing and deployment.

The development of a new custom feature will be scheduled as per our development roadmap and is chargeable. The cost and delivery time are estimated after a thorough analysis of the user requirements by our product and the engineering team. The custom feature request may include anything needed to support data management, automation, and regulatory requirements of your lab. Once the new feature is delivered and approved by you, implementation of subsequent changes or any revisions will incur additional charges depending on the effort required to accommodate the changes.

Software Integrations

We can integrate with almost any software, website, reporting tools, and external forms using our REST API to ensure you have the right LIMS solution that eliminates data silos and meets your lab needs. CloudLIMS supports integration with ERP, third-party billing software, EMR, EHR, HIS, LIS, Jotforms, REDCap, temperature monitoring systems, specimen catalogs, online research questionnaires, and surveys.

There are no charges if you would like to do the integration using our REST API. However, charges are applicable if you want us to do the integration to save your time and effort. The cost and delivery time of the integrated solution is estimated based on the number of man-days needed to support the integration after analysis of the user requirements. For seamless software integration, please provide us with the expected workflow and exact integration requirements. This would enable us to deliver the integrated solution to you on time.